Information You Provide
We collect personal information from you when you submit it to us, including by: (1) registering; (2) subscribing or placing an order; (3) signing up for communications; (4) contacting us; or (5) participating in a promotion or survey. This information may include, for example, your first and last name, email address, mailing address, billing address, telephone number, date of birth, and payment method. We may combine the information we collect from you with information we receive about you from other sources.
We use a third party card processor for all credit card transactions, and we do not store any credit card information on our Site or the App. We may collect personal information from you when you write a review on our Site or App.
In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, “Access, Correction and Deletion.”
Information We Collect Automatically
When you visit the Site or use the App, we may collect certain information from you, including, for example, your IP address, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Site or App. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site or the App, the time zone and/or location from which you access the Site or the App, the areas or pages of the Site or App that you visit, the amount of time you spend viewing the Site or App, the number of times you return to the Site or App and other similar data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.
We may also use web beacons and other applications or features to help us analyze user behavior and measure the effectiveness of the Site, the App and our advertising. We may work with service providers that help us track, collect and analyze this information.
We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
Use of Information
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for Service; (2) to respond to your inquiries; (3) to send you a confirmation email when you subscribe for the Service or make a purchase; (4) to review Site and App usage and operations; (5) to address problems with the Site or APP, our business or the Service; (6) to protect the security or integrity of the Site, the App and our business; (7) to monitor the Site and App for compliance with our Terms and the law; (8) to contact you with updates, newsletters and other informational and promotional materials from us and third party marketing offers from partners, as well as from other companies; and (9) to provide interest-based advertising to you based on the way you use the Site, the App, and other platforms.
If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the Service, and we may send you Service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see below “Interest-Based Advertising.”
Disclosure of Information
We may disclose information collected from and about you as follows: (1) to our related companies and service providers, to perform a business, professional or technical support function for us; (2) to our marketing partners, advertisers or other third parties, who may contact you with their own offers; (3) as necessary if we believe that there has been a violation of the Terms or of our rights or the rights of any third party; (4) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non-personally identifiable information about users with third parties.
Please note that if you voluntarily submit any personal information for posting on the Site or App, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Site and the App and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site, the App, and elsewhere over time. Other companies may also use such technology to advertise on our Site and App.
Access, Correction, & Deletion
We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.
Retention of Personal Information
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and LifeStarr or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or de-identified.
We use measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from users. Even though we follow procedures designed to protect the information in our possession, no security is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
Neither the Site nor the App are directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.
Third Party Links
Your California Privacy Rights
California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
ATTN: Customer Service Department—California Privacy Info.
Right to Removal of Posted Information—California Minors
If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Site or App. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make the information not publicly available on the Site or App, as applicable, but the information may not be completely or comprehensively removed from our systems and databases.
Users from Outside the United States
Right to Lodge Complaints
If you have any questions about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.